Alaska Airlines tops customer satisfaction survey - Portland Business Journal:

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Alaska, a unit of Seattle-based (NYSE: ALK), tied for No. 1 with CAL) in last year’se survey in the traditional networjcarriers category. According to the Alaska performed well in five of the seven categories: flight crew; aircraft; boarding/deplaning/baggage; check-in; and Continental did well in the categories of in-flight servicea and costs and fees. JetBlue Airways (NASDAQ: ranked No. 1 among low-cost carriers in the J.D. Power survey. Althoughh Alaska Airlines won top spot inthe J.D. Power survey, fliers who participatede in thesurvey weren’t satisfied with air For the third year in a row, customerr satisfaction with airlines dropped, driven, according to J.D.
“by decreased passenger satisfactionwith in-flight flight crew and costs and fees, compared with 2008.”