Florida

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Dubbed “Quality on the the effort is an opportunity for DBPRcustomers “too play an active role in their government and inspird positive changes,” a releases said. By sharing experiences and ideas in an onlinew chat with DPBR SecretaryCharles W. Drago, the departmenyt said it wouldenhance service, improver business practices and propose legislativwe changes. The Web-based forum allows customers to interac withDrago one-on-one and extends the department’sa reach to a broade r group of customers who it believesz may not have the time to leave work and meet with him at district offices.
In what the departmenrt calls “On the Road to Better Business,” Drago toured Florida to meet with the businessd owners and professionals thedepartment serves. “Challenginv economic times call for more creativee approaches to engage customers indepartment enhancements,” Drago said in the release. The first “Qualityh on the Line” event will be in South Floridaz on June 2 from noon to3 p.m. Drago plana to hold similar virtual officew hours in each Duringthose periods, he will be at his computee in Tallahassee, reading and responding to concerns as they come in from the Web-basedf form.
Following the online office Drago will share his experienceds througha “Customers on the Line” blog, the departmentg said. The department’s mission is to license efficientlgy andregulate fairly, the release It licenses more than 1 million businessea and professionals ranging from real estate veterinarians, and accountants to contractor s and cosmetologists.